Like Us On Facebook
Financing Available
Product Catalogs
View our Product Catalogs
Store Categories
Clearance Products
Single Dumbbells
Ab Bench Products
Ab Machine Products
Other Ab Products
Adjustable Dumbbells
Arm Machines
Barbell Set Products
Back Machines
Individual Barbell Products
Beginner Weight Lifting Sets
Boxing Gear and MMA Equipment
Body Shield Products
Headgear
Heavy Bag Products
Heavy Bag Stand Products
Heavy Bag Wall Mounts
Kick Mitts
MMA and Boxing Gloves
Punch Mitts
Speed Bag Platforms
Cable Machine Attachments
Commercial Gym Equipment
Commercial Ab Benches
Commercial Ab Machines
Commercial Arm Machines
Commercial Back Machines
Commercial Barbell Sets
Commercial Bench Machines
Commercial Biceps Machines
Commercial Calf Machines
Commercial Dumbbell Racks
Commercial Dumbbell Sets
Commercial Elliptical Machines
Commercial Functional Trainers
Commercial Home Gyms
Commercial Hyperextensions
Commercial Individual Barbells
Commercial Lat Machines
Commercial Leg Curl Machines
Commercial Leg Extensions
Commercial Power Cages
Commercial Power Towers
Commercial Preacher Benches
Commercial Shoulder Machines
Commercial Squat Machines
Commercial Squat Racks
Commercial Triceps Machines
Commercial Weight Benches
Dip Station Products
Dumbbell Set Products
Dumbbell Racks
Elliptical Machines
Exercise Balls
Exercise Bikes
Recumbent Exercise Bike
Fitness Bars
Functional Trainer Machines
Glute Machines
GPS Watch / Handheld GPS
Gym Mats
Heart Rate Monitor Products
Home Gym Equipment
Hyperextension Machines
Single Kettlebells
Kettlebell Sets
Kettlebell Rack Products
Lat Machine Products
Leg Extension Machines
Leg Press Machine Products
Medicine Ball Products
Olympic Bar Products
Olympic Curl Bar Products
Olympic Shrug Bars
Olympic Triceps Bars
Olympic Bumper Plates
Olympic Dumbbell Handles
Olympic Weight Set Products
Individual Olympic Weight Plates
Plate Tree Products
Power Rack / Power Cage
Power Tower Products
Preacher Curl Weight Bench
Plyo Boxes
Seated Calf Raise Machine
Resistance Tubes / Bands
Roman Chairs
Slam Balls
Smith Machine Products
Squat Rack Products
Stepper / Stair Climber
Straight Barbell Products
Total Trainer
Treadmill Products
Undulation Ropes
Weight Bench Products
Weighted Vest Products
Yoga Mats
Other Fitness Items
Lat Attachments
Shop by Brand
Shop by Price
Customer Service
Join our Newsletter
First Name:

Last Name:

E-Mail Address:
  
10outta10.com is an Upfront Merchant on TheFind. Click for info.

Shipping & Returns


General Shipping

 

At 10outta10.com, all shipments within the contiguous USA are free.  Generally, orders placed with us will leave our warehouse within 1 - 3 business days.  Occasionally, due to unforeseen circumstances, an order will take longer to ship.  If this happens we will be sure to contact you and let you know when your item will ship.  Although your item may ship out immediately it may take longer than that to receive your tracking number.  Tracking numbers will be sent you via email as soon as that information becomes available to us.  Generally we will ship all orders via UPS.  We reserve the right to use any carrier.

 

Shipments To Alaska, Hawaii, Canada, and US Territories

 

We are happy to ship to one of these areas but unfortunately additional shipping will be charged.  To find out the cost to ship to one of these areas visit contact us via email and give us the following information:

 

1.      Your Full Address

2.      The Product That You Are Interested In

3.      Any Comments Or Questions That You Have

 

We will get back to you as soon as possible and work up a custom rate quote for your shipping location.

 

International Shipping

 

Unfortunately, we do not offer international shipping at this time.

 

Damages & Exchanges

 

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of.  Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us.  If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.

 

Returns

 

Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:

 

1. You decided to cancel your order

 

If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below.

 

2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed

 

If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)

 

3. You received an item that appears to have been damaged during shipping

 

If a package appears to have been damaged during shipping, the item is oftentimes still okay.  If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.

 

4. You've received the product but you've decided you want to return it

 

If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:

 

1) The item must be unopened, unused, and still in the original packaging.

2) You must contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.

3) You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.

 

If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued.  If you meet all three of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you over the phone):

 

1) You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR

2) You can get a cash refund for the amount you originally paid LESS a 15% restocking fee and our actual cost for shipping and handling.

 

In either case, you are responsible for return shipping charges to return the product to us.

 

5. You refuse the delivery of your order, and it comes back to us

 

If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling.  If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.


 

Customer Service Shipping/Returns Security Privacy About 10outta10.com Company Info
Shopping Cart Free Shipping Terms & Conditions About Us Become Our Supplier
Check Order Status Returns/Exchanges Privacy Policy    
Contact Us   Safe & Secure Shopping Referral Program  
         

© 2014 10outta10.com